Privacy Policy

Vibes At Home Privacy Policy
Last updated: 23-11-2025

This privacy policy describes how Vibes At Home (the "Site", "we", "us" or "our") collects, uses and discloses your personal data when you visit, use, make a purchase from (the "Site") or otherwise communicate with our services (collectively the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, we ask that you do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as set out below, and have collected it in the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal data we collect about you depend on how you interact with our site and use our services. When we use the term "personal information", we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

Information that you provide directly to us through our Services may include:

• Basic contact details such as your name, address, phone number, email.
• Order details such as your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account details such as your username, password, security questions.
• Shopping details, including items you view, place in your shopping cart or add to your wish list.
• Customer support information, including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but if you do, you may not be able to use or access these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment details (e.g., bank account, credit card or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our agreement with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the Third-Party Websites and Links section below.

How We Use Your Personal Data

• Providing products and services. We use your personal data to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and posting reviews.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or mail and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Site and other websites to you.
• Security and fraud prevention. We use your personal data to detect, investigate or take action on potential fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account details safe. We strongly recommend that you do not share your username, password or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal data to provide you with customer support and to improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy statements.
• When you direct us, request us or otherwise give consent to provide certain data to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users in the past 12 months for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category:

• Identifiers such as basic contact details and certain order and account details
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data

Categories of recipients:

• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal data to infer characteristics about you.

Category of personal information:

• Identifiers such as basic contact details and certain order and account details
• Commercial information such as data about purchased products or services and shopping information
• Internet or other similar network activity, such as usage data

Categories of recipients:

• Business and marketing partners

User-Generated Content

Through the Services, you may post product reviews and other user-generated content. If you choose to submit user-generated content on a public area of the Services, this content is public and accessible to everyone.

We have no control over who accesses the information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep this information secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use or misuse of information you make public or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information on these sites. Information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not in itself imply endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended to be used by children and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with his or her personal data, you may contact us to request that it be deleted.

As of the effective date of this Privacy Policy, we are not actually aware that we "share" or "sell" personal data of persons under 16 years of age (as these terms are defined in applicable law).

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". Additionally, information you transmit to us may not be secure during transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal data depends on several factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may decline your request as permitted by law.

• Right of access / Knowledge. You may have the right to request access to personal information we hold about you, including details about the ways in which we use and share your information.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party, under certain circumstances and with certain exceptions.

You may exercise any of these rights where indicated on our Site or by contacting us.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require that the agent proves that you have authorized him or her to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, you may contact us. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us, or to file your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal data outside the country where you live, including the United States. Your personal data is also processed by staff and external service providers and partners in these countries. If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, you can send an email to info@vibesathome.com